Client communications
AUSTRAC customer poster (April 2026)
28 May 2026 · 3 min read
One of the easiest ways to reduce friction at onboarding is to tell clients — before you ask for ID — why you're asking. AUSTRAC publishes a customer-facing poster (April 2026) designed exactly for this: a one-page explainer that frames CDD as a standard legal requirement, not a firm-specific demand.
Display it in reception, attach it to engagement emails, or include it with onboarding packs. The full PDF is linked below.
What this means for your client
The poster sets out, in plain English, what a regulated entity may ask of a customer under the AML/CTF Act 2006. Use it to anchor the conversation before any forms go out.
- Verify your identity before using our services
- Explain how our services will be used
- Verify who owns or controls an account or business
- Keep your details up to date
- Provide additional information where required
Why this is necessary
- Protect customers and services from criminal abuse
- Support a safe and secure financial system
- Meet our legal obligations under the AML/CTF Act 2006
How to use it in your firm
- Print A3 and display in reception and meeting rooms.
- Attach the PDF to your engagement-letter email template.
- Link to AUSTRAC's public explainer in your client onboarding portal.